Shipping & Returns

Shipping

BOARDLife's goal is to give you the same level of customer service and response online as we do in the store.  To that end it is our policy to ship all orders that are received by 3pm Mountain time that same day and those orders received later than 3, the next day.  However, there may be conditions that prevent that questions for you, weather and holidays to name a few.

Turnaround

All orders received Monday through Saturday by 3 pm Mountain time are shipped the same day.  Orders received after that time are shipped the next day.  All other received Sunday will be shipped the following Monday.

Carriers

We use the following carriers to deliver our orders:

USPS

UPS

FedEx

DHL

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers. 

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

Back Orders 

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. 

Refund, Return, Change and Exchange Policy 

To the extent that you purchase any goods directly from us we may refund your purchase price within thirty (30) days of you notifying us in writing of your desire of the refund together with a reason for the request subject to the return of the Product to us in substantially the same condition as when purchased. Any refund or return may be subject to restocking fees as found on our Website.    

To the extent that you purchase any goods directly from us we are pleased to accept returns for store credit or exchange within 30 days of you notifying us in writing of your desire of the refund together with a reason for the request subject to the return of the Product to us in substantially the same condition as when purchased with receipt. Any return item must be unused and in the same condition as when it was purchased in the original box or packaging. All custom complete boards, i.e. those boards where all components were chosen individually by the purchaser and BOARDLife was asked to build the board, will be subject to no less than a 25% restocking fee.  Any refund or return may be subject to restocking fees as found on our Website up to 100% of the total amount of the original purchase price.

Shipping will be free if we made an error on your order. We will provide you with a pre-paid shipping label to return the item. If the item is being returned because for any other reason you will be responsible for the shipping cost. If the original order shipped free of charge we will deduct the cost of the original shipment from the refund.

All clearance items are final sales and are not returnable. 

ALL SHIPPING DISCREPANCIES (MISSING/INCORRECT ITEMS) MUST BE REPORTED WITHIN 72 HOURS (3 DAYS) OF RECEIVING THE PACKAGE. 

WE WILL NOT ACCEPT ANY CLAIMS FOR MISSING ITEMS AFTER THAT TIME FRAME.

If you need to change an order you have placed please notify us as soon as possible. We try to ship all orders the same day so time is of the essence. Please contact us via email or respond to the order confirmation you received for the fastest and most accurate service. We will do everything we can to accommodate any changes to the best of our ability before the product has shipped. 

Warranty Claims

All products are warranted by the manufacturer so BOARDLife cannot approve a replacement directly. Each manufacturer has different policies and procedures regarding warranties but BOARDLife will act on your behalf to get it processed quickly and easily. Please call us to discuss the defect and be prepared to email us digital photos of the problem so we can get approval for the replacement from the manufacturer.

Send an email to: info@boardlifeusa.com Include the following:

Full Name

Order Number

Product(s)

Explanation of defect

Digital Photos

If you are sending photos of a board include a close up of the defect as well as a photo of the entire board top and bottom. Products are warranted by the manufacturers against manufacturing defects. Warranties also do not cover impact damage. If you believe you have a defective product report it immediately. Used products, even if they appear to be defective are rarely approved for replacement or refund.

 

Warranty Disclaimer 

Lucky Bright LLC DBA BOARDLife is not responsible or liable in any manner for any Content posted on our Website or in connection with our Services, whether posted or caused by Members of our Website, or by Lucky Bright LLC DBA BOARDLife. Although we provide rules for Member conduct and postings, we do not control and are not responsible for what Members post, transmit, or share on our Website or Services, and are not responsible for any offensive, inappropriate, obscene, unlawful, or otherwise objectionable content you may encounter using our Website or Services.  Lucky Bright LLC DBA BOARDLife is not responsible for the online or offline conduct of any User of our Website or Services.  

Our Website or Services may be temporarily unavailable from time to time for maintenance or other reasons. Lucky Bright LLC DBA BOARDLife assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of Member communications.  

Lucky Bright LLC DBA BOARDLife is not responsible for any technical malfunction or other problems of any telephone network or service, computer systems, servers or providers, computer or mobile phone equipment, software, failure of email on account of technical problems or traffic congestion on the Internet, or any combination thereof, including injury or damage to Members’ or to any other person’s computer, mobile phone, or other hardware or software related to or resulting from using or downloading materials in connection with our Website or Services, including without limitation any software provided through our Website or Services. 

Under no circumstances will Lucky Bright LLC DBA BOARDLife be responsible for any loss or damage, including any loss or damage or personal injury or death resulting from anyone’s use of our Website, Services or Products we sell or any interactions between Users of our Website or Services, whether online or offline. 

Lucky Bright LLC DBA BOARDLife reserves the right to change any Content, software, and other items used or contained in our Website or Services at any time without notice. Reference to any products, services, processes, or other information by trade name, trademark, manufacturer, supplier, or otherwise does not constitute or imply endorsement, sponsorship, or recommendation thereof, or any affiliation therewith by our Website, by third parties, or by any of the equipment or programming associated with or utilized by our Services. 

THE INFORMATION, CONTENT, AND DOCUMENTS FROM OR THROUGH OUR WEBSITE ARE PROVIDED ‘AS-IS’, ‘AS AVAILABLE’, WITH ‘ALL FAULTS’, AND ALL EXPRESS OR IMPLIED WARRANTIES ARE DISCLAIMED (INCLUDING BUT NOT LIMITED TO THE DISCLAIMER OF ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE). OUR WEBSITE AND SERVICES MAY CONTAIN BUGS, ERRORS, PROBLEMS, OR OTHER LIMITATIONS. 

LUCKY BRIGHT LLC DBA BOARDLIFE, INCLUDING ALL OUR AFFILIATES, HAS NO LIABILITY WHATSOEVER FOR YOUR USE OF OUR WEBSITE OR SERVICES. LUCKY BRIGHT LLC DBA BOARDLIFE CANNOT GUARANTEE AND DOES NOT PROMISE ANY SPECIFIC RESULTS FROM THE USE OF OUR WEBSITE OR SERVICES, INCLUDING, BUT NOT LIMITED TO, RELATED SOFTWARE. LUCKY BRIGHT LLC DBA BOARDLIFE DOES NOT REPRESENT OR WARRANT THAT OUR CONTENT, SERVICES, OR ANY SOFTWARE FOUND WITHIN ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THEREFORE YOU SHOULD EXERCISE CAUTION IN THE USE AND DOWNLOADING OF ANY SUCH CONTENT OR SOFTWARE AND USE INDUSTRY-RECOGNIZED SOFTWARE TO DETECT AND REMOVE VIRUSES. ALL RESPONSIBILITY OR LIABILITY FOR ANY DAMAGES CAUSED BY VIRUSES SOMEHOW ATTRIBUTED TO OUR CONTENT, SERVICES, AND RELATED SOFTWARE IS DISCLAIMED. 

WITHOUT LIMITING THE FOREGOING YOU UNDERSTAND AND AGREE THAT YOU DOWNLOAD OR OTHERWISE OBTAIN CONTENT AND RELATED SOFTWARE FROM OR THROUGH OUR WEBSITE OR SERVICES AT YOUR OWN RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR YOUR USE THEREOF AND ANY DAMAGES TO YOUR MOBILE DEVICE OR COMPUTER SYSTEM, LOSS OF DATA, OR OTHER HARM OF ANY KIND THAT MAY RESULT. WE AND ALL OF OUR AFFILIATES ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LITIGATION, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE NEGATION AND LIMITATION OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN YOU AND LUCKY BRIGHT LLC DBA BOARDLIFE. 

OUR WEBSITE AND SERVICES WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US THROUGH OUR WEBSITE OR SERVICES WILL CREATE ANY WARRANTY, REPRESENTATION, OR GUARANTEE NOT EXPRESSLY STATED IN THIS AGREEMENT. 

 

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